At ZiyaraSIM, we are committed to ensuring your satisfaction with every eSIM purchase. We understand that sometimes things don't go as planned, and we aim to make our refund process as smooth and transparent as possible.
You may request a refund under the following conditions:
If you experience any of the following technical problems, you may qualify for a refund:
Refunds for technical issues are subject to verification by our support team.
You may be eligible for a full refund if the eSIM has not been installed or activated and the refund request is made within 7 days of purchase.
You may be eligible for a full refund if you accidentally purchased the same plan more than once, and the duplicate has not been installed or activated, and the refund request is made within 7 days of purchase.
Refunds will not be granted in the following situations:
To request a refund, please follow these steps:
Contact our support team via the website or email at support@ziyarasim.com with the following details:
Our team will assess your request within 7-10 business days. If additional details are needed, we will contact you via email.
Approved refunds will be issued as ZiyaraSIM store credit.
Denied requests will be accompanied by a clear explanation.
We currently do not support exchanges or plan swaps. If you selected the wrong region or plan, you may be eligible for a refund only if the eSIM has not been installed and activated.
If you purchased a ZiyaraSIM through a third-party reseller or platform, please contact the original seller for refund assistance. We cannot process refunds for purchases made outside our official channels.
ZiyaraSIM reserves the right to deny refund requests in cases of abuse, fraud, or violation of our terms of service. Excessive refund claims may result in account review or suspension.
If you’re unsure whether you qualify for a refund or need help troubleshooting, reach out to our friendly support team at support@ziyarasim.com, we’re here to assist you.
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